JH Sales and Lettings

Tenants Guide


Taking the Headache Out of Renting

Finding the right flat or house to rent in your preferred area and importantly, at the right price - can mean the difference between enjoying life and just getting by.

At JH, we will take the time to listen to exactly what you need, so we can help find a new home that's right for you.

Registering with JH will mean we will contact you when your ideal property comes on to the market. We can even let our registered clients know about a property before it becomes available on the national websites, meaning you will be first in line to secure the home you are looking for.

As an independent family run agency, we pride ourselves on our customer service. We treat our tenants as people and our highly experienced staff will guide you through the application process step by step.

We also offer full property management services to our landlords, so you can be assured that if your property is one of the many that are managed by us, we'll be on hand to answer any questions you may have throughout your tenancy.

With a dedicated emergency service available for urgent repairs, we are also on hand to assist in the every day issues. Give us a call and register today.


I Have Found a Property I Want to Let - What is Next?

Submit an Application

Once you've found your ideal property, you'll need to complete an application form and other required documentation that we will send to you. This helps the landlord decide who will make the best tenant for their property. Once you've been selected, it's time to move on to the next step. We will keep you informed every step of the way.

Complete Paperwork

First of all, you'll need to complete the reference checks and pay your holding deposit (equivalent to one weeks rent and deducted from move-in rent due). Once you've passed, we'll draw up the Tenancy Agreement and supply you with all relevant and required documents.

Pay Your Deposit & Rent

You will pay five weeks deposit and this will be specified in your application and welcome pack, and your Tenancy Agreement. Your deposit will be registered with the DPS, so you can be sure it's in safe hands. You'll also need to transfer the agreed rent before moving in.

Move In

The day has finally arrived. Prior to this, all our new tenants receive a welcome pack that includes the below:

  • Energy Performance Certificate and Gas Safety Certificate
  • Signed Tenancy Agreement
  • Details about how to pay rent each month
  • Electrical safety certificate
  • Guide on how to deal with condensation
  • The Government 'How to Rent' guide
  • Contact details for recommended utility providers (gas, electricity, broadband etc)
  • Contact details for your property manager or landlord
  • Don't forget that you're responsible for paying the TV licence, council tax and utility bills
  • You finally have the keys to your new home - congratulations!

Costs That May Be Incurred During Your Tenancy

Late rental payment - Interest on late payment of rent will be charged at a rate of 3% per annum over The Bank of England's base lending rate. This will not be levied until the rent is more than 14 days late.

Lost keys or other security devices - In the event that any keys or other security devices are lost and need to be replaced, you will be required to pay the costs of replacing them. If the loss results in locks needing to be changed, you will be required to pay the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys.

Changes to the parties of the tenancy agreement at the tenant's request (Tenancy Name swap) - In the event that you wish to make changes to the parties of the tenancy agreement, a new tenancy agreement will be required. A fee of £50 (inc. VAT) plus any reasonable costs incurred if higher, will be payable by the tenant. Please note that Tenancy changes are strictly subject to the landlords consent and reference approval (reference requirements for new tenant will apply).

Tenants request to vary contract: In the event that you wish to make any changes to the terms of the tenancy agreement, an additional addendum to reflect the changes agreeed will be required. A variation of contract fee of £50 (inc. VAT) will be payable by the tenant. Please note that a variation of contract is strictly subject to the landlords consent.

** Early Termination of Contract at the tenant's request: In the event that you wish to leave your contract early, you will be required to pay the landlord's costs in re-letting the property as well as all rent, council tax and utilities due under the tenancy until the start date of the replacement tenancy. The costs will be no more than the maximum amount of rent outstanding on the tenancy. Please note that any early termination of an assured shorthold tenancy will be strictly subject to the landlords agreement and consent.

** subject to any changes in current legislation on fixed term tenancies

Additional Information for Tenants:

JH Sales and Lettings are members of UKALA meaning that we work to UKALA guidelines.

JH Sales and Lettings Client Money Protection: Total Loss Client Money Protection is provided by UKALA - membership No: 188356

Member of the Property Redress Scheme for Sales and Lettings with full redress.

Modern House

You Have Moved In - What Happens Next?

We've put together answers from some of the most frequently asked questions by our tenants. If you have a question that isn't answered here, feel free to give us a call or email us and we are happy to help.

Where Will My Tenancy Deposit Be Held?

Your deposit will be securely held by the Deposit Protection Service (DPS)

Are You a Member of a Deposit Protection Scheme?

Yes we are. You can find out more about the Deposit Protection Service here Your deposit protection certificate and prescribed information will be forwarded to you within the required timescale.

Who Will Set Up the Utilities Now That I've Moved In?

This is something you'll have to do yourself as the new account holder. We'll provide you with accurate meter readings. We will email the council tax department on your behalf. Don't forget to sort out your TV licence as well.

How Much Is the Council Tax?

It varies depending on your Local Authority, so if you go to their website you'll be able to see the council tax rates for each band. We will let you know which tax band applies to your home.

How Do I Pay My Rent?

All of our tenants are required to set up a standing order. Details of our bank account are provided to you in your welcome email.


What Do I Do if I Have a Problem With the Property or Repairs Are Needed?

If your property is managed by JH, you can email us with details of the issue at [email protected]. We will acknowledge your email and speak to your landlord regarding your repair.

For emergency out of hours reporting of repairs, please call our offices where your call be directed. Please note: this service is for emergencies only and standard repairs will be dealt with on the next working day.

If your property is not managed by us, you'll need to contact your landlord or property manager directly.

How Do I End My Tenancy?

If you want to leave at the end of the lease, you don't need to do anything special. We'll contact you before the end of the lease to ask if you want to extend, but if we haven't it's a good idea to let us know in advance that you'll be moving out.

How Can I Get My Tenancy Deposit Back?

Once you've moved out and the check-out inventory has been completed, we'll speak with the landlord and receive instructions to return the deposit. If there are any deductions to be made, for example if inventory items have been broken or removed, we'll discuss this with you so you know exactly how much will be returned to your account. You should expect to have your deposit returned around two weeks after the final inventory check-out.

If there are any disagreements about the amount to be returned, you and the landlord will have access to an independently-managed dispute resolution process.

How Do I Renew My Lease?

If you'd like to extend your lease beyond the initial term, please send us an email at least 60 days before your lease expires.

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